QUALITY POLICY

In its effort to maintain a name that is synonym to services of high standards, while at the same time remain faithful to the tradition of unsurpassable hospitality, Porto Platanias Beach Resort & Spa adheres to the following principles:

1. Making ceaseless efforts for the complete and continuous customer satisfaction as a result of the rendered services and offered products.
2. Ensuring the health and safety of the guests during their entire stay in our premises.
3. Treating customers with dignity and professionalism.
4. Constantly enhancing our services and products quality.
5. Turning our customers into ambassadors, in such a way that they express only positive feedback for our Resort.
6. Ensuring a comfortable and quiet stay for our guests.
7. Establishing a welcoming ambience characterised by friendliness and understanding towards the needs of our guests.
8. Providing immediate and willing response to our guests' requests.
9. Maintaining the optimum performance of our facilities and equipment.
10. Adequately inform the suppliers, the guests and any other interested party regarding the food safety data.
11. Ensuring that the communicated policy regarding food safety is applied.

To achieve the aforementioned goals, we are committed to:
1. Faithfully adhering to and constantly enhancing the Quality Assurance System in compliance with the ISO 9001:2000 standard.
2. Strictly observing the food and drinks hygiene and safety directives in compliance with the ISO 22000:2005 Food Safety Management System (FSMS).
3. Making exclusive use of optimum quality ingredients.
4. Maintaining the optimum performance of our facilities and equipment and preventing any possible problem.
5. Serving our guests in a polite and helpful manner.
6. Constantly enhancing the level of our knowledge and skills by receiving training and attending seminars.
7. Creating a comfortable and pleasant environment for both our staff and guests.
8. Constantly monitoring the performance indices and setting increasingly higher objectives.

The Administration

	CERTIFIED ELOT ΕΝ ISO 9001:2000 QUALITY MANAGEMENT SYSTEM CERTIFIED ISO 22000:2005 FOOD SAFETY MANAGEMENT SYSTEM